SecurePay

Positive Pay File Conversion & Transfer Software

SecurePay Implementation

An installation session will be scheduled when you purchase SecurePay. During installation a trained product technician will walk you through software setup, answer any questions, and help you transmit a test file to your bank. The entire process typically takes less than 45 minutes.

Positive Pay Implementation We'll Take It From Here!
Since 1989 AP Technology has been helping clients implement check fraud prevention solutions. We know a lot about our customers' situations and requirements. It doesn't take a rocket scientist to figure out that customers want great service in addition to a great product. With more than 9 years experience working with the banks and their Positive Pay client implementations, we know that SecurePay generates a lot of interest, but our Service First reputation makes the sale.

More about Service First!

It's All About High Standards
You should expect more of us because we expect more of ourselves. We are a small company that has been around since 1989 - which means that when you call in, there is a good chance that you are dealing with the same person who helped you several years ago. And with our FastTrack customer tracking database, we can retrieve previous information that may be related to the current topic.

What You Can Expect

Sales Process
We really dislike pressure sales tactics, and we don't know of anybody who does like them. Our role is not to "make a sale no matter what," but to help you determine if our solutions would be best for you.

When you call in, our sales associates will ask several assessment questions, answer any of your questions, and list the pros and cons of what we can offer. If for some reason you don't need any of our products, we will let you know right away. If you are not sure, we can test your file for compatibility, speak with your bank representative or do anything else necessary to make sure all your questions are answered.

Support Process
More than 90% of our new clients rely on our support department to take care of the entire install/setup procedure for them. Consequently, our call volume is normally quite high. While we try to answer every incoming call, we cannot plan for sudden waves of calls. If you are asked to leave a voice mail, your call will be returned within an hour (average callback time is 20 minutes). Our support representatives will ask several questions to ascertain your problems or needs. Most issues can be solved on the spot with some quick information, or with online assistance via WebEx. After the software is installed and configured, we spend a lot of time conducting online trainings, walk-throughs and follow-ups to make sure that you have a full understanding of the software, and more importantly, the entire Positive Pay process. (SecurePay FAQs.)