Transporter

Secure File Transfer Client Application

Frequently Asked Questions

Q: Can I have a demonstration of Transporter?

A: Upon request, a WebEx demonstration is available (must have internet connectivity).

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Q: Is the software easy to use?

A: Yes. The most challenged of Windows PC operators to the most skilled technicians have successfully installed and are used Transporter.

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Q: What is involved in setting up Transporter?

A: AP Technology's expert customer service and support team assures a smooth and successful deployment. Setup wizards make installation simple. After the initial set-up, Transporter recognizes the files that you import and the process becomes seamless and can even become automated.

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Q: Is customer configuration information securely stored in Transporter?

A: All critical information is encrypted.

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Q: Is there a security log for tracking?

A: Yes, a security log tracks all system use.

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Q: Can we brand Transporter with our bank logos?

A: Yes. Transporter can be customized with bank logos as needed.

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Q: How will updates be delivered?

A: Transporter offers an auto-update feature, allowing clients to be notified when updates are available for download.

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Q: What do we need on the bank systems to run Transporter?

A: Transporter requires no system or technology changes at the bank. Transporter runs on the client end and is installed and supported by AP Technology. The bank does not need to add anything new to its website.

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Q: I would like to see it working with our bank's Internet system.

A: Provide AP Technology with a test account on the bank's Internet banking system and we will configure and deliver a working copy to the bank for $500.

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Q: Is information like ID and Password safe?

A: All critical information is encrypted.

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Q: Some of our clients have a proxy server.

A: Transporter can be implemented with a proxy server.

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Q: Some of our clients have a firewall.

A: Transporter can operate and even support automatic updates with a firewall.

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Q: What about Digital Signatures or Certificates to validate files sent to the bank?

A: This process would not change at all. However the client is handling it today would remain the same.

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Q: What if we use Tokens?

A: It is not unusual for banks to distribute an electronic card that displays a number that changes every 20 seconds for the purposes of making the PIN more secure. These are normally associated with Wires. If your bank uses smart cards or secure ID cards, Transporter can prompt the user to enter the information. Since these cards change numbers every 20 seconds, there is no way to use them in conjunction with Transporter in unattended mode.

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Q: Do you use/make cookies?

A: We support whatever cookies your website uses, but Transporter does not create its own cookies.

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Q: How does Transporter handle password expiration?

A: There are three ways of handling password expiration:

  • Users are notified when their password is about to expire and change their password at the bank and within Transporter.
  • Users can manually initiate a password change.
  • Transporter auto-generates a new password and automates the whole process based on the site's password requirements.
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Q: Will using "Frames" on our website present a problem for Transporter?

A: No.

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Q: We have built in some great security on our web File Transfer site. Doesn't the Transporter bypass all the security we have built in?

A: The Transporter uses the exact same security as your website. It does not bypass anything or add to it. Transporter basically emulates the same steps the user would if they were logging onto the website and navigating through the pages.

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Q: What do we need on the bank-end to run the Transporter?

A: Nothing, the Transporter runs on the client-end and communicates directly with the bank website. The bank does not need to add anything new to its website.

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Q: How does Transporter handle file naming?

A: Transporter can handle file naming in several ways:

  • Overwrite old file
  • Same name, but with date-stamp
  • Sequential numbers
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Q: Can Transporter run an executable after successful download?

A: Clients may have a need to start a program after a successful download. Transporter can be configured to run a batch or .exe based on Profile, after a successful download.

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Q: Can Transporter work with more than one bank?

A: Clients may want to use Transporter for download or upload to more than one bank. This feature is available.

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Q: How will we deliver new scripts to clients?

A: Clients can download new transmission scripts via the Auto-Update feature; profiles are created by the end user to use these new scripts.

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Q: What operating systems is Transporter compatible with?

A: Transporter is compatible with Windows 2000 Pro/Server, XP Pro/Home, Windows 2003 Server, and Vista.

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Q: Can Transporter send notifications regarding transmissions?

A: Yes. Transporter can send email notifications to specified recipients regarding the success or failure of a transmission.

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Transporter - Secure File Transfer Client

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